DocPilot is an AI appointment-booking platform for clinics, built by Artificians. Patients chat with an assistant on the clinic’s website, choose a service and an open time, and book without calling. The clinic team runs the calendar, patients, services and assistant settings from one dashboard. Accounts are created by invitation only.
Patients open the booking widget on the clinic’s website, or a direct link, and either chat with the assistant or book step by step. They pick a service, choose a date and an open time, and leave a name and phone number. The booking appears in the clinic’s calendar and the patient is added to the patient list automatically.
The assistant books appointments and answers the clinic’s own FAQs, such as opening hours or parking. It can only offer services the clinic has listed, it tells patients they are talking to an AI, and it is set up to refuse diagnosis and emergency triage.
Artificians runs DocPilot for its clinics from a separate admin panel. Only listed platform admins can open it, and every change is written to an audit log with the values before and after.
The widget talks to an AI assistant powered by Claude from Anthropic. The assistant is given the clinic’s services, its open times, existing bookings and blocked dates, so it offers only slots that are really free. When the patient confirms, DocPilot creates the appointment, adds the patient, and sends a confirmation to the patient’s email if one was given and a “New Appointment” email to the clinic.
| Screen | What it shows |
|---|---|
| Dashboard | Today, upcoming, patients, cancellations, completion rate and no-shows, plus today’s schedule |
| Calendar | Week, month and day views with drag-to-reschedule and colour-coded status |
| Appointments | A table with patient, service, time, source and status; filter by status and change it from each row |
| Patients | Search, add a patient by hand with notes, and open the visit history |
| Services | What patients can book, with duration and price; the assistant offers only these |
| AI Settings and widget | Welcome message, tone, booking instructions, FAQs, slot interval, colour, direct link and embed code |
| Settings | Weekly schedule, blocked dates and holidays, and how long chat transcripts are kept |
| My Profile | Name, clinic name, time zone and password |
Cancelling an appointment in the dashboard also notifies the patient.
| Practice | Typical use | What to measure |
|---|---|---|
| General practices and family clinics | Online booking around the clock, answers to hours and location questions | Bookings made outside opening hours |
| Dental practices | Check-up and treatment bookings with the right duration per service | Share of bookings made through the widget |
| Specialist clinics, for example cardiology | Consultation and follow-up bookings with service-specific prices | No-show rate and completion rate |
| Physiotherapy and wellness clinics | Recurring sessions booked without phone calls | Calls saved at the front desk |
| Small groups of clinics | A separate dashboard, widget and settings for each clinic | Bookings per clinic |
DocPilot runs as a cloud service on Artificians’ own server, with clinic data stored in a Supabase database and the assistant powered by Claude from Anthropic. It is not part of the air-gapped CIPHER, BEVYMIND, SENTINEL and Hisn platforms. Each clinic links its own privacy notice in the widget, and a data processing agreement is signed before pilot mode is switched off. For an on-premise or air-gapped deployment, see our security page.
A DocPilot pilot starts with an invitation and a configured clinic. The steps below follow the platform’s own onboarding order.
Success criteria, for example correct slots offered and bookings landing in the right calendar entries, are agreed with the clinic at the start and never guaranteed in advance.
| Alternative | Where it is strong | Where DocPilot differs |
|---|---|---|
| Phone reception | Personal contact, handles complex cases | Books at any hour and keeps a record of every booking |
| Online booking form | Simple and predictable | Patients can ask questions in chat and get the clinic’s own FAQ answers |
| Generic website chatbot | Easy to add | Knows the clinic’s services and real open slots and books them |
| Large practice-management suites | Broad feature range | Focused on booking, with a lighter set-up run by Artificians |
| Building in-house | Full control | A working product, calendar and admin panel today |
DocPilot is an AI appointment-booking platform for clinics, built by Artificians. Patients book through a chat widget, and clinic staff manage the calendar, patients and services in a dashboard.
They open the widget on the clinic’s website or a direct link, choose a service, pick an open date and time, enter a name and phone number, and confirm. They can also chat with the assistant to do the same.
No. The assistant books appointments and answers the clinic’s FAQs. It is set up to refuse diagnosis and emergency triage, and it tells patients they are talking to an AI.
No. It can only offer the services listed in the dashboard, and only times that are open in the weekly schedule, not blocked and not already booked.
Not yet. DocPilot is by invitation only. Write to info@artificians.com and the team creates the clinic and invites the owner.
Services, opening hours, blocked dates, the assistant’s welcome message, tone, instructions and FAQs, the widget colour, the calendar, patients and how long chat transcripts are kept.
Clinic data is stored in a Supabase database, and the assistant is powered by Claude from Anthropic. DocPilot is a cloud service. Each clinic links its own privacy notice in the widget, and a data processing agreement is signed before pilot mode is switched off.
We do not claim certification. We review data-protection requirements with each clinic and sign a data processing agreement before pilot mode is switched off.
Plans, prices and limits are set per clinic by the Artificians team. Contact info@artificians.com for a quote.
Artificians builds and supports DocPilot. Contact: info@artificians.com.
Tell us your services and opening hours. We will set up a pilot clinic so you can book a test appointment yourself.
Request a pilot → Visit DocPilot All platforms